When I sat down with Claude Silver, the Chief Heart Officer at VaynerX, I knew we were stepping into a conversation about real leadership, not titles or corporate polish. Claude has spent her career reshaping company culture through empathy, transparency, and emotional intelligence. In our discussion, she explains why so many people feel fear or imposter syndrome at work, how to create psychological safety, and how leaders unlock the best in others by showing up as themselves.
If you want to build stronger teams, navigate conflict with clarity, and lead from your deepest values, this episode gives you the foundation to do it.
Timestamps:
[01:01] The World’s First Chief Heart Officer
[02:27] Why People Shrink, Hide, or Shut Down at Work
[03:56] The Weight People Carry Before They Ever Clock In
[05:23] How Empathy Changes Performance, Trust, and Retention
[06:49] Why Younger Employees Demand Honesty and Inclusion
[08:12] When It Is Time to Release Clients or Team Members
[10:02] The Frameworks Behind Claude’s Book and Leadership Style
[12:59] Why Authenticity Builds Stronger Teams
[15:25] The Most Important Skill for Modern Leadership
